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The Festool customer service |
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Our customer service reflects the high quality of Festool tools. It is our commitment to be consistant with our values with respect to the maintenance and repair of power and airtools, as well as the distribution of spare parts. Quality and promptness are a commitment of the Festool customer service: We repair tools within 48 hours, the order of a spare part is processed within 24 hours, both on condition that the stock is on hand. We do not only offer a prompt, high quality repair of damaged machines, but also numerous additional services for assisting you in your daily work: |
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Pick-up service |
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In South Africa, Festool co-operates with courier services for the pick-up of damaged tools below the weight of 31.5 kg's at your worksite. |
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Disposal of worn devices |
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When Festool machines have fulfilled their duty after years of hard labour, they will be taken back and disposed of environmentally friendly free of charge. The same is true for used batteries. |
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Instant repair |
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An instant repair means that the machine can be fixed immediately after the detection of a malfunction and then returned to the customer. This accelerated procedure eliminates further requests and an estimate. For our customer, the saving in time means that the repaired device leaves our customer service department in a maximum of 48 hours. Please take into account the additional time for transportation. In very urgent cases, it is also possible to deliver a damaged device directly to the customer service. The necessary work will then be done imediately. Please contact your closest customer service center beforehand. |
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Estimate |
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Estimates and inherent administrative procedures have a substantial influence on the cost and time involved in the repair process. Therefore we try - for our mutual interest - to avoid bureaucratic procedures as far as possible, without cutting down on our service. One example is, that all proposals are transmitted by fax. This avoids time- consuming mail communication, and you can decide the same day whether a repair should be carried out or not. This means a considerable saving in time for you.
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