FAQ

Questions?

Please feel free to contact us directly:

 

Questions about SERVICE all-inclusive
+27 (0)11 314 7711 or spares@vermontsales.co.za

Festool repair service
+27 (0)11 314 7711 or spares@vermontsales.co.za

You might even find the answer you are looking for in our FAQs.

- Please select -

SERVICE all-inclusive

What is SERVICE all-inclusive?
For our SERVICE all-inclusive package, we have developed services that are consistently based on the requirements of your everyday work. To benefit from the "3-year guarantee" and "10 year spare part availability", you must register your tool free of charge within the first 30 days of purchasing it.

How can I register for SERVICE all-inclusive?
You can easily register your tool online within the first 30 days of purchasing it by going to www.festool.co.za/register or ask your dealer to register it for you.

Do I have to pay for SERVICE all-inclusive? 
No, SERVICE all-inclusive is included in the purchase price of your tool and is therefore free of charge for you. The only requirement: You must register your tool for SERVICE all-inclusive within 30 days of the date of purchase.

Will I receive confirmation after registering for SERVICE all-inclusive?
Yes, after registering you will receive a service certificate from us – either by e-mail (if you register the tool online yourself) or by post (if your dealer registers your device for you). Please keep this certificate in a safe place so that you can show it on request for any service cases.

Does SERVICE all-inclusive apply to all Festool products?
SERVICE all-inclusive applies to all Festool tools and other selected products. If there is a SERVICE all-inclusive card enclosed in the Systainer or box of your new product, you can register the device for SERVICE all-inclusive. You can also find out whether registration is possible by reading the product function descriptions on our website.

3-year guarantee 

Which parts and faults are covered by this service?
Material and manufacturing faults, including replacement parts (in particular battery packs, battery pack chargers, sealing rings, fixed cables and switches) as well as the labor required.

Does the guarantee cover wear parts?
No, wear parts are excluded from the guarantee.

What am I entitled to if I have not registered my tool for SERVICE all-inclusive?
As a commercial user, you are entitled to a 12-month statutory warranty, and as a private user you are entitled to a 24-month statutory warranty. This applies to material and manufacturing faults, which existed already at the time of delivery of our product. Please note that wear is excluded from the statutory warranty. Therefore, you should always register your tool for SERVICE all-inclusive. Registration is free of charge!  

10 year spare part availability

What happens if a spare part is no longer available within 10 years?
We guarantee that we will keep spare parts for your tool in stock for at least 10 years following the end of production. If we are unable to keep this promise, you will receive a new power tool as a replacement, free of charge.

Will spare parts no longer be available for my tool after the 10 year spare part availability expires?
For many tools, we keep spare parts in stock for significantly longer than 10 years after the end of production.

I need a spare part. What do I have to do?
You can find the right spare parts for your tools in our spare parts catalogue. Here, you can search for spare parts based on the device type and part number (TNR) and order them from us by telephone. Please note that our tools may only be repaired by approved workshops and that only genuine spare parts may be used for repairs. Only then is proper, safe operation guaranteed after the repair.

  • SAI

    SERVICE all-inclusive

    Four services so that you can concentrate fully on your work.

    Find out more
  • Festool repair

    Festool repair service

    You need 5 minutes.
    We need no more than 48 hours.

    Find out more
  • Festool knowledge

    How it works

    Perform special tasks, use Festool products optimally and much more.

    More knowledge