36 months theft protection

Need to replace stolen tools? 

36 months theft protection.

Easier than insurance: If stolen – even from a building site or car – you will receive a brand new replacement tool after paying an excess of £100 inc. VAT. Wherever the thief strikes. You're covered.

In addition, you can see your registered tools in the overview on myFestool.

Register for SERVICE all-inclusive

  • Register your device for SERVICE all-inclusive online.
  • In the event of theft: File a complaint with the police immediately.
  • Within 5 days of the theft, submit the theft report and service certificate to Festool UK Ltd.
  • After paying an excess of £100 inc. VAT, you will receive a new tool.

The service in detail.

In the event of theft, we will replace your stolen tool with a new tool, one time only, without additional insurance costs and in return for an excess payment of £100 inc. VAT. The Festool GmbH provides this service for all successfully registered Festool machines for 36 months from the date on the original sales slip. The replacement tool is not protected against theft.

To take advantage of this service, the theft must be reported immediately to the relevant police authorities. Notice of the theft must be presented to Festool UK together with your service certificate within five days of the theft.

After the document is checked, Festool GmbH will inform you of the status of your claim and following approval by the Festool GmbH, the new machine will be posted to you on payment of the previously mentioned excess fee. 

The full terms and conditions of SERVICE all-inclusive can be found in the Festool service terms and conditions.

Questions?

Find an answer in our FAQs or contact us directly
+44 (0) 1284 760 791 or service@festool.co.uk

To the FAQs

  • Free repair

    3 year warranty

    If something is faulty, it is repaired free of charge, excluding wear parts.

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  • Spare part guarantee

    10 year spare part availability

    And if, against all expectations, a spare part should ever be unavailable, you will receive a new replacement device, free of charge.

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  • Try it risk-free

    15 days money back guarantee

    Don't like the tool you've bought? You can get the full purchase price back up to 15 days after the date of purchase.

    More information